http://searchdisasterrecovery.techtarget.com/news/2240037153/Using-BCP-standards-pays-off-for-many-organizations
I came across the above article on SearchDisasterRecover.com which I found interesting as it relates to a topic discussed in Chapter 5 of our textbook: Business Continuity Planning. The article discusses Digium Inc.’s hiring of Steve Burcham who was charged with developing the Company’s business continuity plan (BCP). It was interesting to read about the real-life benefits resulting from long hours of “upfront homework” developing BCPs.
Digium recently saw their business continuity plan take full effect after the tornados in Alabama earlier this year. These tornados essentially whiped out all power at Digium’s headquarters, which resulted in a five-day power outage. Because the Company had a strong BCP in place, the backup generator came on right away and systems continued to run smoothly from shift to shift. Three days after the tornado, the Company lost its phone service, which was extremely vital to operations. Within one hour, phone service was restored because of procedures previously set in place.
Much of a Company’s BCP is rarely, if ever, implemented because natural disasters and other unfortunate circumstances are thankfully quite uncommon. However, if an event does occur, the payoffs are obviously substantial and worth the upfront cost. Not only was a BCP developed by Digium, but workshops were held, a business impact analysis was done, and risk assessment was discussed. Digium proves that having a BCP is not enough; there should be continued communication resulting in follow-up and follow-through. The Company also stresses that there are well-documented processes for EACH and EVERY person in the Company in the event of a disaster, something I never thought of before. Prior to reading the article, I naively assumed that executives and higher-level employees were the main focus. Also very interesting was the mention that Digium is leaning toward ITIL’s service continuity model, another Chapter 5 topic. Using ITIL, Digium is further developing checklists and practices pertaining to their BCP.
Pardot, an Atlanta-based marketing firm has relied on having their BCP “in the cloud.” Pardot relies on Google for their e-mail service and a cloud-based hosting for employees. Interestingly enough, Pardot has made the decision to outsource as part of their BCP, trusting other experts to handle a great deal of their information. Still, however, I can’t help but wonder, is “the cloud” secure enough for all companies alike?